Terms and Conditions
The following terms and conditions govern all use of the RealDrumSamples.com website and all content, services and products available at or through the website.
Please read this Agreement carefully before accessing or using the website. By accessing or using any part of the web site, including downloading and purchasing any products, you agree to become bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use of its products.
Money Back Guarantee:
The creators behind RealDrumSamples.com and its Premium Packages stand behind their products 100%. They offer a full money back guarantee on all their paid products within 7 days of purchase.
However, because RealDrumSamples sells exclusively digital products, terms and conditions are created to protect itself against misuse. With a physical product a customer can go back to the store and hand the product back while asking for a refund. With a digital product refund the customer ends up with the product plus his money back, while the seller is left with nothing.
Terms:
1. The '7-day Money Back' offer is only valid when the product is bought at full price. It is no longer valid when a discount code has been used or a promotional offer, such as bundled packages (ex: buy Package X > Get Package Y for free).
2. In the case of a refund request RealDrumSamples.com is allowed to inquire about the reason(s) behind this refund request. Should a customer refuse to state a reason the Money Back Guarantee expires.
3. Should the reason behind a refund request be that the customer already has too many similar sounds in their personal collection or was looking for a different genre, RealDrumSamples.com reserves the right to refuse a money back request.
Motivation behind this is that the customer already had these sounds in their collection before purchasing a RealDrumSamples product and the target genre is made clear on the website. It is impossible for RealDrumSamples.com to change this fact, no matter what the quality of their sounds might be. It is up to the customer to decide what is and isn't in their collection before purchasing new sounds.
4. When the reason behind a refund request is technical in nature (anything besides personal preference of the sounds of the Premium Packages) RealDrumSamples.com has the right to provide a solution to any possible technical issues instead of a refund. Should a customer refuse to cooperate in accepting valid solutions the Money Back Guarantee expires.
5. The money back guarantee is only intended for users that expected something from the packages and after reasonable usage, found that it did not meet their specific needs (exception being point 3). If suspected that the product has not been given a proper chance to be appreciated and as such the money back guarantee being taken advantage of (such as asking for a refund within an unrealistic time frame for this to take place. Example: within 48 hours of purchase), RealDrumSamples has the right to refuse a money back request.